The staff at the hotel speaks English, German, Spanish, Italian, Polish, Russian.
Number of floors: 5. Number of rooms: 232.
The 5-star Sheraton Grand Krakow Hotel is situated 0.9 km from Main Square. This venue offers WiFi in the rooms and has a business centre and a photocopier.
Guests will also appreciate proximity to Jagiellonian University, which is 550 metres away. The accommodation is situated in Old Town district, close to Wawel Royal Castle. Sheraton Grand Krakow Hotel is a few minutes walk from Archeological Museum.
The property is just a 25-minute walk from Krakow Central train station, while John Paul II International Krakow-Balice airport is 20 minutes' drive away.
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Rooms
The rooms at the hotel include television with satellite channels, air conditioner and a safe box. They also include down pillows and linens as well as hairdryers, bath robes and shower caps in bathrooms.
Eat & Drink
Guests can have breakfast in the restaurant every morning. Guests can enjoy European, Mediterranean, international and Central European meals at The Olive within 5 minutes' walk of the venue.
Leisure
The accommodation provides a gym and a fitness room free of charge.
Internet
Wireless internet is available in the hotel rooms at PLN 45 per day.
Wireless internet is available in the hotel rooms at USD 45 per day.
Guest Parking
Private parking is possible on site at PLN 75 per day.
PLN 45 per day
PLN 75 per day
Late check-in/ -out
24-hour reception
24-hour room service
24-hour security
Bar/ Lounge area
Restaurant buffet
Cafe
Paid airport shuttle
Fitness centre
Indoor swimming pool
Private swimming pool
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Sports & Fitness
- Fitness centre
- Cycling
- Billiard tables
- Darts
Services
- Paid airport shuttle
- 24-hour room service
- Bicycle hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Wedding services
- Limousine service
- Medical facilities service
- Shops/Commercial services
- Shoe shine service
- Newspaper service
- Bell staff/Porter
Dining
- In-room breakfast
- Restaurant buffet
- Cafe
- Bar/ Lounge area
- Packed lunches
- Special diet menus
- Buffet breakfast
Business
- Business centre
- Meeting/ Banquet facilities
- Projector
- Printers
- Fax/Photocopying
Children
- Cots
- Babysitting/Child services
- Children's menu
Spa & Leisure
- Private swimming pool
- Indoor swimming pool
- Sun terrace
- Garden area
- Spa & wellness centre
- Sauna
- Jacuzzi
- Massage
Room view
- City view
Room features
- Paid Wi-Fi in rooms
- Air conditioning
- Central heating
- In-room safe
- Mini-bar
- Living room
- Sitting area
- Terrace
- Wardrobe
- Tea and coffee facilities
- Turndown service
- Ironing facilities
- Rollaway beds
Bathroom
- Private bathroom
- Hair dryer
- Free toiletries
- Sink
Self-catering
- Kitchenette
- Refrigerator
- Electric kettle
Media
- Flat-screen TV
- International calls
- Direct dial telephone
- CD player
- Radio
- AM/FM alarm clock
Room decor
- Carpeted floor
- If cancelled or modified up to 2 days before date of arrival, no penalty will be charged.
- In case of late cancellation or no-show, the full amount of your stay will be charged.
- This is general hotel cancellation policy. Please note, cancellation policies may differ, so make sure you check them before reservation.
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Magnificent location, helpful staff, private parking. We truly enjoyed to chill in the nearby Pod Wawelem.
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Underground car parking, good locaiton, Walking distance to the monk and Manggha Museum
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Handy base for exploring Krakow. Bed was really comfortable, breakfast was very good. We enjoyed the way our deluxe queen room was. It offers great location.
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Hotel was beautyful and everything was exellent. All the staff were wery kindly and helpful. I enyoied my stay in this hotel a lot.
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Good location and good facilities, had room service one evening and service and food was excellent, delivered in 20 minutes. The location by the river, castle and ten minutes walk to the centre of the old town make it an ideal location for sightseeing. It is worth booking a room with a view as I did as some of the rooms have internal windows only overlooking the internal atrium. Room was spotlessly clean and spacious. Hadn't booked breakfast but when I enquired was offered breakfast at a lower rate of 65 Zloty rather than the 85 Zloty standard price for the duration of my stay, so if you book room only and want to have breakfast it is worth enquiring when you arrive. Someplace Else bar attached to the hotel is good place for a cooling drink after a days sightseeing.
Hot food at breakfast could have been a little hotter. I arrived early at the hotel and they couldn't find my reservation, after a wait of over an hour they found it. They said something about how it maybe it hadn't come through from central reservartions
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Spacious and comfortable room. Window did not open but there was air conditioning. Hotel itself was very clean and breakfast options superb. Hotel staff extremely friendly and always ready to help.
Very slight niggle but the hairdryer just a basic model which not helpful with the heat and humidity.
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Thank you very much!! The staff were lovely, helpful and friendly. The rooms were quiet and very comfortable and even had iron and ironing board. The beds and bed linen - excellent. The hotel was spotlessly clean and nicely decorated. The swimming pool was pleasant and the sauna was a nice luxury because we had torrential rain during our stay. The location of the hotel is excellent for the castle and only a short walk to the old town and also in a good spot for walks along the river. We would definitely book your hotel again if we return to Krakow and the hotel deserves to be successful. Many many thanks
No need for any "complaints" because we were extremely happy with our stay but I add the following in order to try to be constructive and helpful. We stayed 3 nights and our bed linen was changed after 2 nights and we did not feel this was necessary (environmental issue) - but thank you all the same. The main restaurant was lovely but a bit expensive and we would have been more likely to eat in the restaurant in the evenings if there were more Polish food options. Thank you for complimentary tea/coffee in the room and it would be nice to have small portions of milk in the room instead of the milk powder.
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Friendly efficient staff, good location, excellent facilities.
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The staff was very polite and kind, the hotel and room is beautiful, and the bar is excellent.
The sauna and swimming pool was closed at 20.30 on weekend.
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It was nicely situated beside the river and near enough to the Square. The Hotel was spotless. The Hotel was quiet even though it was full, which was nice as it was peaceful. The Someplace Else Bar was a nice contrast to the reserve of the Hotel.
We booked a deluxe room, it didn't seem like we had anything extra than a normal room. There was no Bathrobes.
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Location and range of facilities.
Single beds instead of a double. Only one bathrobe / slippers between us. No opening on windows, so had to rely on the air conditioning. Sandwiches / snacks very pricey and not very good quality (though great breakfast).
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Outstanding upmarket hotel in the idylic surrounds of Wawel Castle and Wisla River. Superb levels of comfort, service and facilities. Highly recommended. Wonderful.
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Excelent location and very friendly staff
I was surprised when I found out that WiFi in my room was not free.
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The leval of comfort , service, food,every member of staff from reception restaurant, chamber maids etc , where lovely and helpful. One of the best hotel beds ever ( we had a club room ).....
no faults
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loaction and also comfortable hotel
Price of breakfast and dinner meant we ate out all the time